Shipping & Delivery

Q: How long does shipping take?
Orders typically ship in 7–14 business days. A tracking link will be emailed once your order is on its way.

Q: Can I change or cancel my order?
Requests must be made within 24 hours of purchase. After production starts, changes aren’t possible.

Q: Do you ship internationally?
We currently only ship within the US.

Q: How can I track my order?
You’ll get a tracking number via email once your order ships.

Returns & Exchanges

Q: Can I return an item?
Returns or exchanges are accepted only for defective or damaged items. To initiate a return, please contact us within 7 days of delivery - we’ll respond in 1–2 business days. All original tags must be attached. Original shipping fees are not refundable.

Q: How do I report a problem?
Email hello@gallojean.com with your order number and details - we’ll respond in 1–2 business days.

Sustainability & Quality

Q: Are your products sustainable?
Gallo Jean products are made to order to reduce waste and overproduction.

Q: Where are your products made?
Gallo Jean designs are created in-house and produced globally by ethical partners.

Q: Are your genuine fur pieces ethical?
FIRELADY FUR claims to source from certified farms (Saga Furs, Kopenhagen Fur, TopRak) with high animal welfare standards (WelFur).

Contact

Q: How can I reach you?
Email us at hello@gallojean.com or use our Contact page.