Shipping & Delivery
Q: How long does shipping take?
Processing and delivery times vary depending on the item, destination, and shipping method. Once your order is on its way, you’ll receive an email with tracking information. If you need an item by a particular date, please contact us before placing your order.
Q: Can I change or cancel my order?
Yes, for non-Gallo Jean branded items. For Gallo Jean branded items, requests must be made within 24 hours of purchase. After production starts, changes aren’t possible.
Q: Do you ship internationally?
Gallo Jean ships within the United States and to select international destinations. Available shipping options will be displayed at checkout based on the delivery address. Orders cannot be placed for destinations that are not currently supported.
Q: How can I track my order?
You’ll get a tracking number via email once your order ships.
Order Tracking
A shipping confirmation email containing tracking information will be sent once an order has been dispatched. Tracking may take up to 48 hours to begin displaying movement.
Returns & Exchanges
Q: Can I return an item?
All sales are final, except when an item arrives damaged, defective, or incorrect. Please contact us within 7 days of delivery with your order number and clear photographs of the issue. We’ll respond within 1–2 business days with further instructions. Items must remain unworn and unused, with all original tags attached. Please do not send an item back without prior authorization.
Returns for Store Credit
Eligible items may be returned for Gallo Jean store credit within 14 days of delivery. Items must be unworn, unwashed and returned in their original condition with all packaging and tags attached. Customers are responsible for return shipping for fit, preference or change-of-mind returns. Store credit is issued for the merchandise value after the return has been received and inspected. Original shipping charges are nonrefundable. Certain final-sale, made-to-order and supplier-restricted items are not eligible.
Q: Can I exchange an item?
We do not currently offer direct exchanges. If your item qualifies for a return, a refund will be issued and you may place a new order separately.
Q: How do I report a problem?
Email hello@gallojean.com with your order number and details - we’ll respond in 1–2 business days.
Sustainability & Quality
Q: Are your products sustainable?
Gallo Jean products are made to order to reduce waste and overproduction.
Q: Where are your products made?
Gallo Jean designs are created in-house and produced globally by ethical partners.
Q: Are your genuine fur pieces ethical?
FIRELADY FUR claims to source from certified farms (Saga Furs, Kopenhagen Fur, TopRak) with high animal welfare standards (WelFur).
Contact
Q: How can I reach you?
Please email us at hello@gallojean.com or use our Contact page.