Shipping & Delivery

Q: How long does shipping take?
Processing and delivery times vary depending on the item, destination, and shipping method. Once your order is on its way, you’ll receive an email with tracking information. If you need an item by a particular date, please contact us before placing your order.

Q: Can I change or cancel my order?
Yes, for non-Gallo Jean branded items. For Gallo Jean branded items, requests must be made within 24 hours of purchase. After production starts, changes aren’t possible.

Q: Do you ship internationally?
Gallo Jean ships within the United States and to select international destinations. Available shipping options will be displayed at checkout based on the delivery address. Orders cannot be placed for destinations that are not currently supported.

Q: How can I track my order?
You’ll get a tracking number via email once your order ships.

Order Tracking

A shipping confirmation email containing tracking information will be sent once an order has been dispatched. Tracking may take up to 48 hours to begin displaying movement.

Returns & Exchanges

Q: Can I return an item?
Eligible items may be returned for Gallo Jean store credit within 14 calendar days of delivery for reasons such as sizing, fit, personal preference, or change of mind.

Items marked final sale, made to order, or otherwise ineligible on the product page cannot be returned for store credit. These restrictions do not apply when an item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery. Approved claims may qualify for a refund to the original payment method.

All returned items must be unworn, unwashed, unaltered, and returned with their original packaging and tags. Return authorization is required before sending an item back. Please review our Refund Policy for complete eligibility and return instructions.

Q: Can I exchange an item?
We do not currently offer direct exchanges. If your item qualifies for store credit or a refund, you may place a new order separately.

Q: How do I report a problem?
Email hello@gallojean.com with your order number, a description of the issue, and clear photographs if the item arrived damaged, defective, or incorrect. We generally respond within one to two business days.

Products, Materials & Production

Q: Are all Gallo Jean products sustainable or made to order?
No single production method applies to every product sold by Gallo Jean. Materials, manufacturing methods, fulfillment arrangements, and availability vary by item and production partner. Product-specific information is provided on the relevant product page when available.

Q: Where are your products made?
Gallo Jean House items are designed in house and produced through third-party manufacturing and fulfillment partners. Products in the Curated collection are designed and supplied by their respective brands or partners. Manufacturing and fulfillment locations vary by product.

Q: How can I learn more about a product's materials or sourcing?
Please review the product page or contact hello@gallojean.com before purchasing. We will provide the product information available from the relevant brand or production partner.

Contact

Q: How can I reach you?
Please email us at hello@gallojean.com or use our Contact page.