Refund policy

Gallo Jean accepts returns under the following circumstances:

  • Items that arrive damaged, defective, or different from the item ordered may qualify for a refund to the original payment method.
  • Eligible items may be returned for store credit for reasons such as sizing, fit, personal preference, or change of mind, subject to the conditions below.

We do not issue refunds to the original payment method for sizing, fit, personal preference, or change of mind.

Return Eligibility

All returned items must be:

  • Unworn and unwashed
  • Unaltered and in their original condition
  • Returned with all original packaging and tags attached
  • Sent back only after receiving return authorization from Gallo Jean

Return Periods

For an item that arrived damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

For a return due to sizing, fit, personal preference, or change of mind, contact us within 14 calendar days of delivery. Eligible returns of this kind will receive store credit only.

We’ll respond to return requests within one to two business days.

Non-Returnable Items

We do not accept returns for:

  • Normal wear and tear
  • Damage occurring after delivery
  • Items that have been worn, washed, altered, or returned without their original tags
  • Items returned outside the applicable return period
  • Items sent back without prior authorization

Final-sale, made-to-order, and other items explicitly identified as ineligible on the product page cannot be returned for store credit. These restrictions do not apply when an item arrives damaged, defective, or incorrect.

How to Request a Return

Email hello@gallojean.com and include:

  • Your order number
  • The reason for the return
  • Clear photographs showing the issue, if the item arrived damaged, defective, or incorrect

Please do not send an item back before receiving return authorization.

Return Authorization

All return requests are reviewed individually. If your return is approved, we will provide instructions explaining how and where to send the item.

Approved returns must be shipped within seven calendar days of receiving return authorization. Returns sent without prior authorization may not be accepted.

Return Shipping

For an approved return involving a damaged, defective, or incorrect item, Gallo Jean will provide return-shipping instructions and cover the authorized return-shipping cost.

Customers are responsible for return-shipping costs for sizing, fit, personal-preference, and change-of-mind returns.

Refunds for Damaged, Defective, or Incorrect Items

Once the returned item has been received and inspected, we will confirm whether it meets the return requirements.

Approved refunds include:

  • The amount paid for the returned item
  • Applicable taxes
  • Original standard shipping charges

Any expedited-shipping upgrade is nonrefundable.

Approved refunds will be processed to the original payment method within seven to ten business days. Your bank or payment provider may require additional time to post the refund.

Returns for Store Credit

Eligible items may be returned for Gallo Jean store credit within 14 calendar days of delivery. Items must meet all return-eligibility requirements outlined above.

Once the return has been received and inspected, store credit will be issued for the amount paid for the returned item, including applicable taxes. Original and expedited shipping charges are not included.

Exchanges

We do not currently offer direct exchanges. If an item qualifies for a refund or store credit, you may place a new order separately.

This policy does not limit any rights available to you under applicable law.